We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging where reasonably possible.
All original tags, accessories, manuals, and included items must be returned.
Proof of purchase or your order number may be required.
Items that are used, damaged after delivery, altered, or missing essential parts may not be eligible for a refund.
How to Request a Return
To request a return, please contact our customer service team through the contact information provided on our website.
Please include:
Your order number
The item(s) you wish to return
The reason for the return
Photos of the item if it arrived damaged, defective, or incorrect
Please do not send a return before receiving return instructions from us.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
After verification, we will provide an appropriate solution, which may include a replacement, refund, or other remedy at no additional cost to you.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover reasonable return shipping costs where applicable.
For returns due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.
Exchanges
If you need a different item, size, or variation, please contact us to determine whether an exchange is available. Availability depends on current inventory.
Non-Returnable Items
For health, hygiene, safety, or other applicable reasons, certain products may not be returnable once opened or used. Customized or personalized products and final-sale items may also be excluded from returns where permitted by law.
Any exclusions will not limit your statutory rights regarding defective, damaged, or incorrectly supplied goods.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request.
Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure will apply.
Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
Contact Us
If you have questions about a return, refund, exchange, or cancellation, please contact our customer service team through the contact details listed on our website.